General Questions
The item I wanted is now out of stock, what can I do?
We restock once a week, with all your faves!
How can I find out about upcoming promotions?
Follow us on Instaram! @lit_makes
Or keep our websites tab open, we put in promotions regularly on our home page.
Orders
Can I change or cancel my order?
Yes, reach out to us through the pink 'contact us' button below.
Make sure to have your order number and receipt, a member service representative will be there to assist you in canceling or changing your order within 24 hours.
How do I use promo code?
A promo code is put in during checkout.
You'll see towards the bottom of the checkout screen 'promo code' enter the code here.
I have placed an order and didn't receive confirmation email?
Reach out to us through the pink 'contact us' button below explaining you're having this issue, and a member service representative will assist you in correcting this within 24 hours.
Returns
Can I return a sale item?
All sales are final on sale items upon receipt.
How do I return an item?
Reach out to us through the pink 'contact us' button below! Make sure to have your order number, receipt, and a picture of proof. A customer service representative will be in contact with you within 24 hours.
Do you accept refunds?
Yes, we do accept refunds under certain circumstances.
Such as, proof of wrong item/s, proof of damaged item/s, proof of lost and or never delivered package/s.
We will NOT accept refunds without your order number, receipt, and pictures of proof.
Shipping
Can I track my parcel online?
Yes, every purchase comes with a confirmation email and a tracking number link.
How long does delivery take?
Delivery times vary from destination to destination.
We have a general wait time of 5-7 business days.
If you are ordering internationally this wait time becomes 1-3 weeks.
These wait times can vary due to holidays/weekends/covid19.
Tracking is provided upon purchase.